• Home
  • All Brands
  • All categories
  • Our Career
  • Our Blogs
  • Special Offer's
  • Bulk Order
  • Track Order
  • Video Gallery

Return Policy


1) Return & Refund Policy:

We endeavour to provide the best quality products every single time you order with us.

We have a "questions asked regarding return and refund policy" which entitles all our customers to return the product at the time of delivery if they are not satisfied with the quality, Damage or physical condition of the product. At the time of delivery, we will take the returned product back with us and if already paid the corresponding value would be refunded to you through the same mode of payment used at the time of purchase viz., credit card, debit card, net banking. Alternatively, at your option, the said amount can be credited to your store credit account which can be used for your subsequent purchases.

After the delivery, the amount shall be refunded to you through the same mode of payment or via credit to your store credit account which can be used for subsequent purchases.

Products once sold and delivered to you, shall be eligible for return only if the product condition is found to be damaged, broken, faulty or different from the ordered one. You can return the product(s), purchased from us under your order as per below, provided the product(s) packs are sealed/unopened/unused and in original condition.

Product Category Reason for Return: Damaged / Faulty / Broken/ Leaking

The products under the following categories (excluding exceptions based on seller, locality or other limitations) shall only be returned within 1 Day Of Delivery

Project Materials

Stationery & Office

Mobile & Computer


Men’s Fashion Products

Women’s Fashion Products

Baby & Kids

Home & Kitchen

Sports & Fitness

Gifts & Cakes

Automobiles & Industry

Daily Needs

Pets & Others

We do not make any cash refunds.

In case of prepaid orders, if any part of it remains short delivered due to some reason, the corresponding value would be refunded to you through the same mode of payment used at the time of purchase viz., credit card, debit card, net banking.

The amount will be refunded to you between 3-12 working days depending upon the mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us and we will gladly help you. Alternatively at your option, the said amount can be credited to your store credit account which can be used for your subsequent purchases.

2) Exchange Policy:

All products listed on our Website and Mobile application can be exchanged or returned subject to the following conditions:

Product Condition: A product cannot be exchanged or returned unless it is defective, broken, faulty, leaking or not of satisfactory quality. In case of return/exchange, you must return the product to us in the same original condition as is supplied by us. Products, under the following instances, cannot be accepted by us as/under Return:

i. Damages due to mishandling of product;

ii. Products with tampered or missing labels;

iii. Products without all original packaging and accessories, including the box, manufacturer's packaging if any, original invoice and all other items originally included with the product(s) delivered.

iv. Product Accessories / Freebies / Bundles & Combos: All the product accessories available with the product and/or all the freebies associated with the product and/or other products associated as "bundles" or "combos" with the product should also be returned so as to enable us to initiate the exchange or return process.

v. Validity Period for Return/Exchange: Subject to Return/Exchange Policy, a purchased product can be exchanged or returned within 1 (One) to 3 (Three) days from the date of delivery/placing an order depending on the nature of the product as mentioned hereinabove.

3) Cancellation Policy:

You can cancel your order fully or partially anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we shall refund any payments already made by you for the order as per the prevailing Refund Policy.

Please contact us at 07007892427 or email us at:


for cancellation or modification of your Order.

On receipt of the cancellation notice, we shall cancel the order and refund the entire amount if the order has not been processed by us. Cancellation of Order can't be done/accepted once the products under your order are released for the dispatch/ shipped out from our delivery location.


4) Delivery/Shipping Policy:

Delivery Timelines: We will make every effort to get your order delivered to your mention location.

i. The products ordered by you shall be available for delivery as per the allotted delivery slot during the delivery hours, namely, 07:30 A.M. to 07:30 P.M on all days. If you fail to take delivery on the agreed slot as mentioned in (a) above, your order and delivery thereof shall be treated as cancelled.

ii. At the time of taking delivery of the products, you shall quote the PIN No. at the Delivery Point.

iii. The person at the Delivery Point authorized to deliver the product may decline to deliver the product if he finds any inconsistency as regards Order No. / PIN No or any other detail of the order.

iv. Subject to availability of the ordered product at the Delivery Point on the delivery day, DSM Online shall deliver the product to You as per schedule, failing which DSM Online shall inform You with a revised schedule for delivery of the Product. You may ask for cancellation/modification of the Order on account of this.

v. It is your responsibility to count and check all the products while accepting the Products as per your Order. No dispute will be entertained by DSM Online once you accept the products at the Delivery Point.

vi. You shall accept the product without demur in the following circumstances:

a. If the products delivered to you are in accordance with your order, or

b. Loose Fruits and Vegetables with minor weight variation due to moisture loss. We request you to check all the Products at the time of delivery. Complaints pertaining to short weight will not be entertained if the complaint is not lodged immediately on delivery.

5) Shipping Charges:

Delivery charge of 35/- under order 999 - will be for each delivery. However, DSM Online may run certain promotions/offers or prescribe minimum order value for each transaction to waive the delivery charges.

6) Order Tracking:

Once your order has been dispatched from our delivery point, an email or an SMS will be sent to you on the email address and mobile number provided by you under "Billing Address" and Order placed with Us. You can track your order online by the call of Courier boy. The number sent to you by us on your Mobile/Email ID.

6) Order splitting:

Sometimes we may not be in a position to deliver an order to a particular location due to the nature of the product, its availability or the service limitations of our courier and logistic partners. In such cases, you may receive the items (of a single order) at different points of time or through different courier partners. The status of all items within an order can be tracked online & Call also.

8) Delivery Locations:

9) Refund timeline: 

The Refund will initiate once the cancellation product will reach to us or seller. Estimated working Days will be 5-7 days .

We currently deliver orders to selected pin codes/areas across a city within Bhopal only. You may check the delivery serviceability of your area/locality with our customer care/support team at



This User Agreement shall be effective from the date and time of your acceptance of the Terms of the Website and Mobile Application and remain in force unless and until terminated by either of us. You may terminate this Agreement at any time, provided that you discontinue any further use of this Site. We may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, Such termination will be without any liability to us. Upon any termination of the User Agreement by either of us, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Site or affect any liability that may have arisen under the User Agreement.

Privacy policy:

Use of this Site is subject to our Privacy Policy. We respect your privacy and shall not intentionally monitor or disclose any private messages or address information unless required by law, regulation or court order. You agree to respect the privacy and confidentiality of others.

We reserve the right to change or update these policies at any time without any prior notice effective immediately upon posting to this site.

Waiver: Our failure to enforce any provision of the Terms or respond to a breach by you shall not in any way waive our right to enforce subsequently any provision of the Terms or to act with respect to similar breaches.

Entire Agreement: This agreement constitutes the entire and final agreement regarding the Website and application and its contents, and supersedes any prior or contemporaneous communications between you and us regarding the Website and application and its contents.

Reserved Rights of DSM Online: We may discontinue this Website and Mobile application at any time and for any reason, without notice. All rights not expressly granted herein are hereby reserved to us.

Applicable Law: Any dispute arising out of these terms and conditions, user agreement, privacy policy or the documents they incorporate by reference and/or your use of the Website and Mobile application shall be governed and construed in accordance with the laws of India, notwithstanding any conflicts of law.

Jurisdiction: You specifically consent to submit any dispute arising out of these terms and conditions/User agrees to the jurisdiction of courts of MP, India.

DISCLAIMER: This Website and Mobile Application provides Content without any warranties or guarantees and on an "As Is" and "where-is" basis. You must bear the risks associated with the use of the Site. This Website and Mobile Application provides content from other Internet sites or resources, and while DSM Online and its software support service provider tries to ensure that material included on the Website and Mobile Application is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. DSM Online and its affiliates shall not be held responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website and Mobile application. DSM Online, its affiliates or its associates, and technology partners make no representations or warranties about the accuracy, reliability, completeness, correctness, and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the Website and Mobile Application or that the operation of the Website and Application will be error-free and/or uninterrupted. Consequently, DSM Online and its affiliates/associates assume no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with the use of the Website and Mobile Application; and/or any interruption or errors in the operation of the Website and Mobile application.