Return Policy

DSm Online Return Policy

At DSm Online, we strive to provide high-quality electronic components to our customers. To ensure clarity, please review our return policy below:

1. No Payment Refunds
   We do not provide refunds for any payments made. Once a purchase is completed, the payment is considered final.

2. Product Exchange
   If you receive a defective or damaged product, you may request an exchange. All exchange requests must be made within 7 days of receiving the product. While unboxing kindly make video at a time.

   • The product must be unused, in its original packaging, and in the same condition as when you received it.
   • Proof of purchase (invoice or receipt) is required for any exchange.

3. Non-Returnable Items
   The following items are not eligible for exchange:

   • Products damaged due to customer mishandling.
   • Items that have been customized or altered.

4. Shipping Costs
   Customers are responsible for any shipping costs associated with returning the item for exchange.

5. Processing Time
   Upon receiving your item, we will inspect it and notify you of the approval or rejection of your exchange request. The exchange process typically takes 5-7 business days from the time we receive the returned item