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Frequently Asked Questions

You could see different prices for the same product, as it could be listed by many Sellers.
Installation and demo are offered for certain items by sellers through the brand or an authorised service provider. Please check the individual product page to see if these services are offered for the item.
Yes, it's necessary to log into your DSM Online account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.You'll have access to a personalised shopping experience including recommendations and quicker check-out.
Currently, sellers on DSM Online only ship citywise in India.
If mentioned in the sales package the wall mount for your television will be in the box. However, in some cases, the wall mount, if applicable for the model, will be with the installation team.
The products listed as 'Out of Stock' or 'Temporarily Unavailable' are not available for sale. Please use the 'Notify Me' feature to be informed of the product's availability with sellers on DSM Online.
An item is marked as 'Out of stock' when it is not available with any sellers at the moment; you won't be able to buy it now. Use 'Notify Me' feature to know once it's available with sellers for purchase.
>Products sold by Sellers with DSM Online Assured badge are shipped in packages with waterproof plastic wrap.Fragile items like electronics are safely secured with bubble wrap. Other Sellers also follow standard packing procedure. Sellers are rated on packaging quality and affects overall seller rating.
We do not take orders through our call center as of now. You can place orders online through our website, Mobile website or Mobile App only.
Your mobile number enables us to efficiently communicate with you.  Mobile number is required to place an order at DSM Online as we need to send you all your order and transaction related communication via SMS. Additionally, it helps us to be in touch with you at every stage of the shopping and delivery process.
Yes you can use the same login credentials for both DSM Online mobile app and website. Your credentials would be available in both these platforms so these wouldn’t be any trouble signing in.
>Only one mobile number or Gmail ID can be registered for one account. These cannot be multiple registrations with a single mobile number or Gmail ID.
It is a good practice to keep your personal information updated on DSM Online account to receive communications. You can do so by following below mentioned steps:-1) Sign-in2) Go to “My Account”3) Click Personal Details4)  Update information like Mobile Number, Email etc.5) Click SaveNote: - you will be asked to verify your mobile number and Email ID to make the changes effective.
You can for your order using the following modes of payments:• Credit cards: - All Visa, Master, RuPay debit cards issued in India are accepted.• Net Banking: - You can pay using your Bank account directly if you have an internet banking facility provided by your bank.• Cash on delivery (COD) :- DSM Online also allows you to pay for your shopping using the ‘’Cash on Delivery” (COD) Method . This means that you can comfortably pay for the items that you here ordered at the time of delivery.
Yes, it’s absolutely safe to use your card for making payment at DSM Online (DSMOnline.in). We take special care in conducting the entire payment process right from authentication of the various credentials till the transaction is complete, thus making online shopping safer for you.
There any no charges over and above the price you see on our website. We at DSM Online are very transparent about the prices that we show to our customers. The Price that you see on the site for a particular product is the price that you ultimately pay.
No, the total amount that is shown to be paid by you is all inclusive of GST.
We do not have the option of choosing multiple modes of payment for a single order at this point; you can make payment using only one mode for one order.
Only In case any of ordered items are not available with us, you will receive an SMS regarding the same from us.
• Login to the site/app using your credentials• Click on ‘My Account’ page and select ‘My Orders’• You will see status of your order under “status” column.Additionally , we will be sending you SMS at every stage of your order shipping  &  Delivery.
* Product main page will open up with the enter your Area/Pin code”.Search for your pin code/delivery location. You will see list of all areas serviceable.* If your area is not serviceable, you will see a message on the screen.
Yes, most certainly. Your refund will be issued in the same mode in which the payment was made, provided you return the item(s) within 3 days of accepting its delivery.
We will inform you via SMS once your refund request is initiated. The bank usually takes 3-7 working days to process the amount. The credit to your account typically would be intimated by your bank directly.
>We request you to check our FAQ section if you have any queries. If you can’t find answers to your questions and urgent attention is required then you can contact us at :-Email:- customerservice@dsmonline.inCall us:- 07554919520You can call our customer service between 09:00 am to10:00 Pm on all days.After you have contacted our customer service and you feel that your query or you can write to our Service Manager at servicemanger@dsmonline.in
We would be glad to receive product suggestions from you. We welcome                feedback from all our customers as this provides us with an invaluable insight                into our services from the customer’s perspective, which then helps us                improve our service. Please visit Contact Us page on our app and provide your                suggestion. For further details please write to us at                customerservice@dsmonline.in
Yes, certain products can be ordered in bulk quantity. These products are tagged as “Available in Bulk”.
All Products ordered in bulk quantity need to be prepaid only.
Order that has products in bulk quantity cannot be cancelled.